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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Unless noted otherwise, Creator Designs, Inc. ships all items within one day of receiving an order. You will receive notification of any delay or cancellation of your order.
- Privacy & Security
This privacy statement discloses the privacy practices for creatordesigns.com.
1. No information of yours is collected from you through this web site unless you submit it.
2. creatordesigns.com is the only company that will gather your information that you submit!
3. Your personal information is saved once you place an order for book keeping purposes.
4. No information is shared with any other company.
5. All information is transferred through a protective secure and encrypted web service.If you feel that this company is not abiding by its posted privacy policy, you should first contact our Security Department by Email. hopegivers@creatordesigns.com
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
- Returns & Replacements
- If the product you have received is defective or we ship you the wrong item we will gladly replace it. We will pay for shipping and handling (standard postal service). If you order the wrong size shirt we will replace it but you will be responsible for all shipping and handling costs associated with the return. Please call in at 800-577-7162 or email hopegivers@creatordesigns.com and request a return authorization number for your shirt that you would like to return. If you are wanting a different shirt or size please include a check for $5.00 and a note explaining what you would like it replaced with.
- Ordering
- All orders placed by 10:00 AM CST will be shipped the same day. Otherwise your order will be processed and shipped the following day.
- Payment, Pricing & Promotions
- All payments are handled through PayPal. You will be redirected to the PayPal website and following completion of payment you will be redirected back to the Hopegivers Online Store. All prices listed do not include shipping and handling charges. Also prices do not include any applicable tax for people living in the state of Missouri.
- Viewing Orders
- You can view the status of your order online by accessing your account. You may also contact the customer service department at (800) 577-7162 or hopegivers@creatordesigns.com
- Updating Account Information
- You can update all account information by logging into your account through the Hopegivers Online Store.
